Investing in a mystery guest is a crucial process in grooming your Spa and team. With this service we visit the Spa as a mystery guest and evaluate the quality of your spa, services and team using our detailed guest journey evaluation and our spa expertise. In the strictest confidence and with your specific criteria in mind, we provide a comprehensive report that reviews the entire spa journey from making an appointment, right through the complete experience, so that you have a complete picture of guest satisfaction and areas for growth.